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Contents
File Preparation
Job Status
FAQ
File Preparation Checklist
You this easy guide to prepare and package your files when sending them to us. If you would like an expanded version that covers these topics in detail go to our file preparation page or you can download a PDF of the guide.
1. SCAN/SAVE
Scanning resolution is usually twice the output line screen. A resolution of 300 dpi or close is ideal when scanning color and grey scale materials. B/W art should be scanned not higher than 600 dpi. Text should be at 400 dpi. Always scan at 100% of the final size of your document.
2. COLOR MODES
No RGB images. RGB is used for viewing images on a monitor. Please convert to and save all your images in CMYK mode. Your images will not output properly if your files are not set up in CMYK.
3. BLEEDS
A bleed occurs when the ink prints to the very edge of the paper. For bleeds, you must extend your artwork beyond the border page by 1/8".
4. PROOFREAD
Please spell-check your document and review all other information carefully before submitting your files to us to ensure accuracy.
5. IMAGE FILES
* Please submit all image and graphic files used in your document.
* Include the original copies of each graphic file.
* Include all supporting files used in the document.
* Send the linked file of “placed images” in Illustrator or Quark.
* Do not embed image files into your layout.
6. FONTS
Please submit your files with all the necessary fonts included – both screen & printer fonts used in your document. Without the printer fonts we cannot create a proof or plates for your print job.
7. PRINT GUIDE
Please send us a mock-up or dummy of your job to serve as a guide.
8. CONTACT INFORMATION
All files and medium sent to us should have client’s complete name and contact information.
9. CHECKLIST
Please include a print out or checklist of each item you are sending.
Status of Job
Online tracking is coming soon, but for now you can track your order by simply calling us toll free at 1-877-938-0078. Our Customer Service Team is available Monday to Friday 8:00AM to 5:00PM EST.
FAQ
Go to MY ACCOUNT and type in your User Name and Password and you will see list of your Job Numbers/Orders Numbers.
1. Go to MY ACCOUNT and type in your User Name and Password and you will see list of your Job Numbers/Orders Numbers.
2. Click the Show All button to view your previously ordered documents.
3. Click the Reorder next to the document you’d like to reorder.
4. Follow the prompts to complete your reorder.
Changes to your order can be accommodated before you approve your print job. Once we have received your approved proof and your print job has been sent to the press, we no longer entertain changes to the file, artwork, quantity, product options, etc.
If you haven’t approved your proof, you can make an order change request by calling 888-888-4211. Our Customer Service Team is available anytime to assist you.
Scott Lithographing guarantees that you will be satisfied with our print quality. If you are not satisfied with your order, please contact Chad Scott at 1-877-938-0078 within 48 hours of receiving your order. If you have not received your order by the time it was promised, please contact Customer Care within 24 hours from the date it was scheduled to arrive. PLEASE NOTE: Scott Lithographing is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet Industry Trade Standards upon return of the entire product. However, we are not responsible for design, image or typing errors in customer submitted or approved artwork.
Scott Lithographing guarantees that you will be satisfied with our print quality. If you are not satisfied with your order, please contact Chad Scott at 1-877-938-0078 within 48 hours of receiving your order. PLEASE NOTE: Scott Lithographing is committed to customer satisfaction. We will reprint or refund the cost of any product that fails to meet Industry Trade Standards upon return of the entire product. However, we are not responsible for design, image or typing errors in customer submitted or approved artwork.
Any cancellation or compensation given to the customer will be refunded in a timely manner. Customer must notify us within 6 business days of order acceptance to notify any defects discovered in the ordered product or the claim will be denied. In order to receive the replacement, you must return 100% of the defective order within 15 days (at their own expense) from the time when the ordered product delivery was taken. All charges related to expedite printing (Rush Printing or Shipping) are not refundable, including for those orders that are returned for any reason.
If your order has arrived and appears to be incomplete, please click the link below to review your order and verify that all items shipped together. If, upon review, you find your order is incomplete, please contact Customer Care.
To view the details and status of your order go to My Account type in your User Name and Password.
1. Click the Show All link to view any order that has been placed with Scottlitho.com.
2. Click the Job Number or Status link for the job in question and you will be redirected to the Order Information Screen.
3. Check your Tracking information before emailing or calling.
When you submit an order your account is automatically set up. You will be emailed your User Name and Password for future orders. You can then go to MY ACCOUNT to view your existing orders.
Go to MY ACCOUNT type in your User Name and Password.
Go to MY ACCOUNT click on Log in and type in your User Name and Password make the changes to your contact information and click the Update Button.
Email our Support Department with your name and information. You will be sent an email with your current User Name and Password to the email address that is in your current account information. We cannot send it to a new email for security reasons. We suggest you change your User Name and Password once you are logged in.
The Printing Industry Trade Customs reflect common business practices in the printing industry. Trade Customs involving rates, payment terms, and warranties may be subject to modification. Please click here to read these Trade Customs.
Scott Lithographing accepts the following payment methods on our secure site: Visa, MasterCard, American Express, and Discover Card.
In the event you have a charge on your credit card statement from Scott Lithographing that you do not recognize, please fax a copy of the statement showing the charge or email our Customer Care Department:
Scott Lithographing
Attention: Customer Care
Fax: 770-938-8008
Please include a phone number and time that we may contact you.
If you are buying and shipping to a Georgia Address you will be charged tax unless you provide us with a legal Tax Exemption Letter.
We can work with the following programs in Mac or PC version: Adobe Creative Suites III, Freehand MX & Quark Xpress 7.
Artwork submitted in other programs will require additional setup fee (minimum $45.00). Fees are determined by the amount of time required to make you files print ready. You will be given this cost prior to working on your files. However we will except PDF’s if you can create them from your program which meet these specifications: Remove all color profiles- CMYK color only; crop marks turned on to show adequate bleed of .125”; if template available on this site for your product, please include it in the file, underneath your artwork.
All graphics can be EPS, TIFF, JPG, GIF, PDF, WMF, or PSD formats if created from the following programs: Adobe Illustrator, Adobe InDesign, Adobe Photoshop, Freehand & Quark Xpress.
Colors must be CMYK only- remove all color profiles (example, icc).
Files more than one page must be set up as a single layout file.
All screen & printer fonts must be included and placed in a separate folder for Macintosh program files. Fonts for PC jobs must be supplied as Truetype fonts, Open file face fonts, or PFM Adobe fonts.
All images must be included and separated properly and placed in a separate folder. Such examples would be CMYK images or duotones for 2 color work, grayscale for black only jobs etc.
If Illustrator is used, art must be submitted with outlines for all text.
You can also go to our File Preparation Page or download an expanded version in PDF format.
We can use CD, DVD or Zip media files.
300 dpi or higher resolution is accepted for images or graphics.
150 line screen or better.
“Imposition” and “backup” refer to how a piece prints front to back. For example, you normally turn a flyer over right-to-left in order to have the back side read correctly, not upside down. It is imperative that all artwork that will print 2 sides be clearly marked “Top Side 1” and “Top Side 2”. When your online proof is sent, we will show the art in the orientation that the 2 sides will print in relation to each other. If side 2 appears upside down, that is how it will be printed on the back of side 1. We recommend that you print a copy of your online proof, and attach the two sides to each other to create a mockup.
Bleed is an extra amount of image that extends beyond the trim edge of the sheet or page. If your finished piece requires full bleed, please make the design slightly larger to allow for 1/8 inch (.125”) on all sides to be cut away.
To submit your artwork, please go to My Account and type in your User Name and Password.
1. Click the Show All link to view orders placed with us.
2. Click Upload Files and browse for your job folder.
When placing your order, click the Files Uploaded Separately button. The link under this button lets you send an email to the person that will upload your files. It will give them your Job Number and a link to the File Upload page. When you complete your order by clicking the Send Order button, you will receive confirmation that includes your Job Number. Give your designer your Job Number and have them upload the files to our File Upload page the Third Party Upload link is located on the My Account login page. The artwork must be submitted with your Order Number or we will be unable to match it with your order.
Yes, however, there are some additional costs involved. When considering you time frame, keep in mind the time it takes for shipping the proof to you and then you returning it to us.
A color guide is available for purchase that shows thousands of process colors with their CMYK screen percentages at Pantone.com
We are a sheet fed CMYK process/ Full Color commercial printer. We also do up to six colors in one pass plus coating. We have one, two, four and six color presses.
If you require a more precise color match, please contact us to arrange for a digital color proof. There is an additional fee ($45 minimum) we will produce a hard copy proof and ship it overnight delivery to you. When you approve and return the proof, we will strive to match the color of the proof when printing your final piece.
The additional costs involved for precise color match are substantial. After reviewing your proof, any color correction requests are billed at $65.00 per hour (a minimum $45.00 charge). In addition, there will be the charge for a new proof.
Please keep in mind that production turn around is not in effect until we receive the final approved proof.
An Online Proof takes 24 Hours from receipt of your files, with all fonts & images included and we have no problems with the files.
A Hard Copy Digital Proof -2 business days from receipt of your files, assuming all fonts & images are included and we have no problems with the files.
Most jobs are shipped within 5 business days after you approve your proof online. Shipping by UPS takes from 1 to 5 business days to get to you depending on your location and shipping method chosen at checkout.
Please place a separate order for each different printed piece you want produced. For example, if you want 3 different 8.5 x 11 flyers, please place 3 orders, 1 for each version. Call before placing because we could possibly gang the 2 together.
Most of the time, we ship you slightly more than you ordered, at no additional cost. On occasion, we ship slightly fewer pieces than you ordered. Printing Industry Trade Standards allow for underage of up to 10%. If you plan to send your print order to a mailhouse, manufacturer, packaging facility or need a guaranteed quantity, we recommend that you order 5% to 10% over the minimum quantity you need. If your print order is being shipped to a third party it is your responsibility to ensure the product is inspected upon arrival for quantity and quality. If there are any problems, Scott lithographing must be notified before using product. Notification must also be made within 48 hours of receiving.
Our standard service is very fast. For most products we ship your order within 5 days after you approve your proof online, via UPS Ground. In most parts of the United States, that means your order will arrive in about 6-10 working days. If you want to receive your order sooner, select one of our faster shipping options at checkout.
Scott Lithographing protects our customers and their information using the most advanced standards for security. We use Secure Socket Layer (SSL) technology, which is supported by the vast majority of modern Internet browsers. SSL technology represents the highest level of security available on the Internet. It automatically encrypts information traveling over the Internet, verifies the identity of the transacting servers through certificates and digital signatures, and confirms that the integrity of message content is maintained throughout transmission.
Scott Lithographing’s minimum requirement for transactions is the standard 40-bit or 56-bit encryption supported by the Internet Explorer 5.0 browser. If you are not using this browser, please refer to your browser’s documentation for information on its security features.
See our Privacy Page
See our Terms Page
Shipping and handling costs depend on the weight of your order, the number of packages that ship and the shipping method you select at checkout.
For deliveries within the United States, we generally deliver via UPS Ground. We also have an account with Fed Ex.
Yes, please click here to be redirected to UPS Tracking, FedEx Tracking or call Customer Care Department at (877) 938-0078.
Yes, please contact Customer Care to arrange for special shipping instructions.
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